Lesson 1.  The Introduction to CVP

• CVP Overview
• CVP Components
• CVP Comprehensive Model Call Flow (with ICM)

Lesson 2. Making VXML projects with Cisco Unified Call Studio

• Call Studio Overview
• VXML Project Properties
• Importing / Exporting VXML Projects
• Deploying Call Studio Projects on CVP VXML Server

Lesson 3 Survivability, Administration and Logs

• Call Survivability during CVP Call Server Failure
• Configuring survivability.tcl application
• Using the Studio Debugger to test applications within Studio
• Using Studio Documenter to print Visio-like diagrams of the application
• Using logs for debugging applications

Lesson 4. Using Call Studio Native Elements Derivative Cisco Course Index- Customer Voice Portal Scripting – CVPS

• Element Properties Overview
• Audio Element
• Digit / Digit with Confirm , Number / Number with Confirm Elements
• Menu Elements
• Decision Element
• Action Element
• CVP Subdialog Return Element
• Understanding Variables
• Sending data from/to ICM
• Working with multiple pages at Call Studio. Connectors

Lesson 5 Using Customized Call Studio Elements

• *.java to *.jar Conversion via Call Studio
• Installing *.jar Files at Call Studio and CVP VXML Server

Lesson 6 Integration with MS SQL Database

• JNDI Configuration
• Database Lookup Element
• Processing Multiple MS SQL Queries
• Using of Built-in Functions at the ICM

Lesson 7 Post Call Survey at UCCE

• Enabling Post Call Survey at ICM
• Configuring CVP Dialed Patterns
• ICM and CVP Call Studio Sample Scripts for Post Call Survey
• Record Element
• Email Element

Lesson 8 Temporary IVR Handoff

• Use Case / Challenge (Why to use IVR Handoff?)
• IVR Handoff Call Flow
•  IVR Handoff Features and Caveats
•  Sample ICM script and Call Studio Application

Lesson 9 Multi-language Call Studio Application and Transfer to Another VXML Application

• Creating a Multi-language Call Studio Application
• Transfer control from one application to another via Application Transfer