Course Name: Implementing Cisco Advanced Call Control and Mobility
Services (CLACCM) v1.0

Duration:
5 Days

What
you’ll learn in this course:

The Implementing Cisco Advanced Call Control and Mobility Services
(CLACCM) v1.0 course covers advanced call control and mobility services. You
will learn how to use Cisco® Unified Communications Manager features to
consolidate your communications infrastructure into a scalable, portable, and
secure collaboration solution. Through a combination of lessons and hands-on
experiences, you will also learn about a wealth of other features such as
Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility,
Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform
Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco
Unified Communications Manager Express and Survivable Remote Site Telephony
(SRST) gateway technologies, Cisco Unified Board Element Call deployments,
signaling and media protocols, call coverage, and time of day routing.

This course prepares you for the 300-815 Implementing Cisco
Advanced Call Control and Mobility Services (CLACCM) exam.

How you’ll benefit:

• Learn how to manage the tools of Cisco Unified Communications
  Manager (CM) for secure communication to facilitate team-based collaboration
  from any location using Voice over Internet Protocol (VoIP), video, unified
  messaging, and IM
• Gain hands-on experience in using Cisco Unified Communications
  Manager for secure, compliant communication protocols
• Acquire the knowledge to prepare for the 300-815 CLACCM exam

Who should enroll:

• Network administrator
• Network architect
• Network designer
• Network engineer
• Network manager

Course objectives:

After
taking this course, you should be able to:

• Analyze and troubleshoot SIP, H.323, and media protocols
• Implement time-of-day routing, call park, call pickup, and meet-me
  conferences in Cisco Unified Communications Manager
• Implement call coverage in Cisco Unified Communications Manager
• Configure and troubleshoot Cisco Unified Communications Manager
  Device Mobility
• Configure and troubleshoot Cisco Unified Communications Manager
  Extension Mobility
• Configure and troubleshoot Cisco Unified Communications Manager
  Unified Mobility
• Implement Cisco Unified Communications Manager Express for SIP
  phones
• Implement globalized call routing within and between Cisco Unified
  Communications Manager clusters
• Implement Media Gateway Control Protocol (MGCP) fallback and
  Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager
  and in Cisco IOS® XE gateways
• Implement Call Admission Control and Automated Alternate Routing
  (AAR) in Cisco Unified Communications Manager
• Implement URI calling in Cisco Unified Communications Manager for
  calls within a cluster and between clusters
• Troubleshoot multisite Cisco Unified Communications Manager
  deployments
• Implement Intercluster Lookup Service (ILS) between Cisco Unified
  Communications Manager clusters and enable General Data Protection Regulation
  (GDPR)
• Configure and troubleshoot Cisco Unified Border Element

Course Prerequisites:

Before
taking this course, you should have the following knowledge and skills:

• Internet web browser usability knowledge and general computer
  usage
• Basic understanding of networking technologies
• Basic understanding of voice and video
• Describe the different codecs and how they are used to transform
  analogue voice into digital streams
• Knowledge of Cisco Internetworking Operation System (Cisco IOS XE)
  command line
• Describe the Cisco Collaboration solutions architecture
• Define collaboration and describe the main purpose of key devices
  in a Cisco collaboration on-premises deployment model
• Configure and modify required parameters in Cisco Unified CM
  including service activation, enterprise parameters, CM groups, time settings,
  and device pool
• Deploy and troubleshoot IP phones via manual configuration within
  Cisco Unified CM
• Describe and configure endpoints and commonly required features
• Compare the IP Phone signaling protocols of Session Initiation
  Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call
  Control Protocol (SCCP)
• Analyze traffic patterns and quality issues in converged IP
  networks supporting voice, video, and data traffic
• Define Quality of Service (QoS) and its models
• Describe the call setup and teardown process for a SIP device
  including codec negotiation using Session Description Protocol (SDP) and media
  channel setup
• Manage Cisco Unified CM user accounts (local and via Lightweight
  Directory Access Protocol [LDAP])
• Describe a dial plan and explain call routing in Cisco Unified
  Communications Manager
• Configure dial plan elements within a single site Cisco Unified CM
  deployment including Route Groups, Local Route Group, Route Lists, Route
  Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route
  Patterns
• Implement basic globalized call routing within a Cisco Unified
  Communications Manager cluster
• Configure calling privileges in Cisco Unified Communications
  Manager
• Implement toll fraud prevention
• Implement common endpoint features including call park, softkeys,
  shared lines, and pickup groups
• Implement Public Switched Telephone Network (PSTN) access using
  Media Gateway Control Protocol (MGCP) gateways
• Implement a Cisco gateway for PSTN access
• Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine
  (ISR) gateway to enable access to the PSTN network
• Implement and troubleshoot media resources in Cisco Unified
  Communications Manager
• Manage Cisco Unified CM access to media resources available within
  Cisco Unified CM and Cisco ISR gateways
• Describe tools for reporting and maintenance including Unified
  Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler
  (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

The
following Cisco courses can help you gain the knowledge you need to prepare for
this course:

• Understanding Cisco Collaboration Foundations (CLFNDU)
• Implementing and Operating Cisco Collaboration Core Technologies
  (CLCOR)

Course Outline:

• Analyzing and Troubleshooting Signaling and Media Protocols
• Implementing Cisco Unified Communications Manager Supplemental
  Services
• Implementing Call Coverage in Cisco Unified Communications Manager
• Configuring and Troubleshooting Cisco Unified Communications
  Manager Device Mobility
• Configuring and Troubleshooting Cisco Unified Communications
  Manager Extension Mobility
• Configuring and Troubleshooting Cisco Unified CM Unified Mobility
• Implementing Cisco Unified Communications Manager Express
• Implementing Globalized Call Routing
• Implementing Remote Site Survivability
• Implementing Call Admission Control in Cisco Unified
  Communications Manager
• Implementing URI Calling in Cisco Unified Communications Manager
• Troubleshooting Multisite Cisco Unified Communications Manager
  Deployments
• Examining Global Dial Plan Replication
• Configuring and Troubleshooting Cisco Unified Border Element

Labs Outline:

• Analyze SIP, H.323, and Media Protocols
• Troubleshoot SIP and Media Protocols
• Implement Cisco Unified Communications Manager Supplemental
  Services
• Implement Call Hunting and Call Queueing in Cisco Unified
  Communications Manager
• Configure Device Mobility
• Troubleshoot Cisco Unified Communications Manager Device Mobility
• Configure Cisco Unified Communications Manager Extension Mobility
• Troubleshoot Cisco Unified Communications Manager Extension
  Mobility
• Configure Cisco Unified Mobility
• Troubleshoot Cisco Unified Mobility
• Implement Endpoints in Cisco Unified Communications Manager
  Express
• Implement Endpoint Addressing and Call Routing in Cisco Unified
  Communications Manager Express
• Implement Calling Privileges in Cisco Unified Communications
  Manager Express
• Implement Hunt Groups, Call Park, and Paging in Cisco United
  Communications Manager Express
• Implement Globalized Call Routing
• Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing
  Deployment
• Implement MGCP Fallback and Survivable Remote Site Telephony
• Implement Call Admission Control
• Implement a URI-Based Dial Plan for Multisite Deployments
• Troubleshoot Globalized Call Routing
• Troubleshoot Call Admission Control
• Implement Global Dial Plan Replication
• Implement Cisco Unified Border Element
• Troubleshoot Cisco Unified Border Element