The Course Name: VXMLS – VXML Scripting

The Duration:5 Days

The Overview:

We proudly would like to announce for our own developed VXML Scripting course which is designed by ourselves with our safe lab environment and well-skilled instructors. We will be happy to assist you, for your corporate customers or individuals who are interested in all UCCE Solutions with our hands on latest technology upgraded labs.

What You Will Learn:

In this course, you will be able to learn the main aspects of the VXML scripting at CVP comprehensive model. With hands-on labs, you will know how to create different VXML Call Studio applications using best practises from the expert consultant Dmytro Benda, who has more than 5 years of hands on experience about entire call center solutions. This course is specifically developed by Knowledge Club for CVP Admins in order to provide the additional information about developing VXML Call Studio projects.

The Course Index:

Lesson 1. The Introduction to CVP

• CVP Overview
• CVP Components
• CVP Comprehensive Model Call Flow (with ICM)

Lesson 2. Making VXML projects with Cisco Unified Call Studio

• Call Studio Overview
• VXML Project Properties
• Importing / Exporting VXML Projects
• Deploying Call Studio Projects on CVP VXML Server

Lesson 3 Survivability, Administration and Logs

• Call Survivability during CVP Call Server Failure
• Configuring survivability.tcl application
• Using the Studio Debugger to test applications within Studio
• Using Studio Documenter to print Visio-like diagrams of the application
• Using logs for debugging applications

Lesson 4. Using Call Studio Native Elements Derivative Cisco Course Index- Customer Voice Portal Scripting – CVPS

• Element Properties Overview
• Audio Element
• Digit / Digit with Confirm , Number / Number with Confirm Elements
• Menu Elements
• Decision Element
• Action Element
• CVP Subdialog Return Element
• Understanding Variables
• Sending data from/to ICM
• Working with multiple pages at Call Studio. Connectors

Lesson 5 Using Customized Call Studio Elements

• *.java to *.jar Conversion via Call Studio
• Installing *.jar Files at Call Studio and CVP VXML Server

Lesson 6 Integration with MS SQL Database

• JNDI Configuration
• Database Lookup Element
• Processing Multiple MS SQL Queries
• Using of Built-in Functions at the ICM

Lesson 7 Post Call Survey at UCCE

• Enabling Post Call Survey at ICM
• Configuring CVP Dialed Patterns
• ICM and CVP Call Studio Sample Scripts for Post Call Survey
• Record Element
• Email Element

Lesson 8 Temporary IVR Handoff

• Use Case / Challenge (Why to use IVR Handoff?)
• IVR Handoff Call Flow
• IVR Handoff Features and Caveats
• Sample ICM script and Call Studio Application

Lesson 9 Multi-language Call Studio Application and Transfer to Another VXML Application

• Creating a Multi-language Call Studio Application
• Transfer control from one application to another via Application Transfer