Course Name: Implementing Cisco Collaboration Applications (CLICA)
v1.0

Duration:
5 Days

What
you’ll learn in this course:

The Implementing Cisco Collaboration Applications (CLICA) v1.0
course provides you with the knowledge and skills to streamline communication
procedures, strengthen compliance measures, and enhance your communication
systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified
IM and Presence, Cisco Unity® Connection and Cisco Unity Express. Through a
combination of lessons and hands-on training, you acquire the skills to
maximize the agility of robust management systems. This course will prepare you
for 300-810 Implementing Cisco Collaboration Applications (CLICA). This course
also helps you prepare to take the exam, Designing Cisco Enterprise Networks
v1.0 (ENSLD 300-420), which is part of the CCNP® Enterprise and Cisco Certified
Specialist – Enterprise Design certifications.

How you’ll benefit:

• Acquire the knowledge to implement and troubleshoot voice mail and
  Interactive Voice Response (IVR) solutions using Cisco Unity Connections and
  Cisco Unity Express
• Gain hands-on experience enabling Single Sign-On (SSO) across
  Cisco Unified Communications solutions
• Acquire knowledge to prepare for the 300-810 CLICA exam

Who should enroll:

• Collaboration engineers
• Collaboration administrators

Course objectives:

• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity
  Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber® and Cisco Unified Communications
  Manager IM and Presence are integrated with other Cisco or third-party
  applications
• Customize the Cisco Unified Communications Manager IM and Presence
  and Cisco Jabber functionality
• Configure and troubleshoot chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager
  IM and Presence
• Integrate Cisco Unified Attendant Console Advanced with Cisco
  Unified Communications Manager and Cisco Unified Communications Manager IM and
  Presence server
• Configure call recording and monitoring

Course Prerequisites:

Before
taking this course, you should have the following knowledge and skills:

• Basic understanding of networking technologies
• Basic understanding of voice and video
• Cisco Unified Communications Manager experience including single
  site dial plan, single Public Switched Telephone Network (PSTN) gateway, and
  Session Initiation Protocol (SIP) trunks

The
following Cisco courses can help you gain the knowledge you need to prepare for
this course:

• Implementing and Operating Cisco Collaboration Core Technologies
  (CLCOR)
• Understanding Cisco Collaboration Foundations (CLFNDU)

Course Outline:

• Configuring and Troubleshooting Cisco Unity Connection Integration
• Configuring and Troubleshooting Cisco Unity Connection Call
  Handlers
• Troubleshooting Cisco Unity Connection
• Configuring and Troubleshooting Cisco Unity Express
• Configuring Single Sign-On (SSO) for Cisco Unified Communications
  Applications
• Integrating Cisco Unified Communications Manager IM and Presence
  and Cisco Jabber
• Customizing Cisco Unified Communications Manager IM and Presence
  and Cisco Jabber Functionality
• Configuring Cisco Unified Communications Manager IM and Presence
  Service Compliance and Message Archiving
• Troubleshooting Cisco Unified Communications Manager IM and
  Presence Service
• Integrating Cisco Unified Attendant Console Advanced
• Implementing Call Recording and Monitoring

Labs Outline:

• Integrate and Set Up Cisco Unity Connection
• Configure Cisco Unity Connection Call Handlers
• Implement Toll Fraud Prevention
• Troubleshoot Cisco Unity Connection Call Handlers
• Troubleshoot Cisco Unity Connection
• Configure Cisco Unity Express
• Troubleshoot Cisco Unity Express
• Configure Cisco Unified Communications Manager IM and Presence
  High Availability
• Implement Cisco Jabber
• Configure Centralized Cisco Unified Communications Manager IM and
  Presence
• Configure Cisco Unified Communications Manager IM and Presence
  Service Functionality
• Enable Message Archiving and Chat Rooms
• Troubleshoot the Cisco Unified Communications IM and Presence
  Database Connection
• Troubleshoot Cisco Unified Communications Manager IM and Presence
  High Availability
• Troubleshoot Cisco Unified Communications Manager IM and Presence
  Service
• Integrate Cisco Unified Attendant Console Advanced
• Implement Call Recording and Monitoring Using a Switched Port
  Analyzer (SPAN)-based Solution
• Implement Cisco Unified Communications Manager Call Recording and
  Monitoring