Course Name : IT Service Management with System Center
Service Manager -10965

Duration : 5 Days

Course Index

Module 1: Service Management Overview

Module 2: Installing System Center 2012 R2 Service Manager

Module 3: Key Concepts and Features

Module 4: Configuring Service Manager For Your Environment

Module 5: Integrating Service Manager with the Hybrid Cloud

Module 6: Managing Incidents and Problems

Module 7: Managing Changes and Releases

Module 8: Configuring and Managing the Service Catalog

Module 9: Automating Business Processes with Orchestrator

Module 10: Configuring Service Level Management

Module 11: Using Reports and Analyzing Data in Service
Manager

Module 12: Advanced Troubleshooting and Disaster Recovery

Module 13: Creating Forms and Items in Service Manager Using
the Service Manager Authoring Tool