Course
Name: Understanding Cisco Collaboration Foundations (CLFNDU) v1.0

Duration: 5 Days

What
you’ll learn in this course:

The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0
course gives you the skills and knowledge needed to administer and support a
simple, single-site Cisco® Unified Communications Manager (CM) solution with
Session Initiation Protocol (SIP) gateway. The course covers initial
parameters, management of devices including phones and video endpoints,
management of users, and management of media resources, as well as Cisco
Unified Communications solutions maintenance and troubleshooting tools. In
addition, you will learn the basics of SIP dial plans including connectivity to
Public Switched Telephone Network (PSTN) services, and how to use class-of-service
capabilities.

This course does not lead directly to a certification exam, but it
does cover foundational knowledge that can help you prepare for several
professional-level collaboration courses and exams.

How you’ll benefit:

• Administer a single-site Cisco Unified Communications Manager,
  handling daily tasks such as add, moves, changes and deletions of phones, video
  endpoints, and users
• Configure Jabber devices and implement common endpoint features
  including call park, shared lines, pickup groups, and phone button templates
• Introduce you to the SIP protocol, how calls are connected, and
  how media codes are determined
• Introduce you to the capabilities and basic configuration of an
  SIP gateway for PSTN access
• Introduce you to the dial plan elements used to route calls, and
  the class-of-service capabilities to control who can route calls where
• Administer Cisco Unity Connection handling daily tasks such as
  add, moves, and changes and deletions of voicemail boxes and users
• Administer maintenance tasks and use the troubleshooting tools
  available on Cisco Unified Communications Manager and Cisco Real-time
  Monitoring Tool

Who should enroll:

• Students preparing to take the CCNP Collaboration certification
• Network administrators
• Network engineers
• Systems engineers

Course objectives:

After
taking this course, you should be able to:

• Define collaboration and describe the main purpose of key devices
  in a Cisco collaboration on-premise, hybrid, and cloud deployment model
• Configure and modify required parameters in Cisco Unified
  Communications Manager (CM) including service activation, enterprise
  parameters, CM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via auto registration and manual
  configuration within Cisco Unified CM
• Describe the call setup and teardown process for a SIP device
  including codec negotiation using Session Description Protocol (SDP) and media
  channel setup
• Manage Cisco Unified CM user accounts (local and via Lightweight
  Directory Access Protocol [LDAP]) including the role/group, service profile, UC
  service, and credential policy
• Configure dial plan elements within a single site Cisco Unified CM
  deployment including Route Groups, Local Route Group, Route Lists, Route
  Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
• Configure Class of Control on Cisco Unified CM to control which
  devices and lines have access to services
• Configure Cisco Unified CM for Cisco Jabber and implement common
  endpoint features including call park, softkeys, shared lines, and pickup
  groups
• Deploy a simple SIP dial plan on a Cisco Integrated Service
  Routers (ISR) gateway to enable access to the PSTN network
• Manage Cisco UCM access to media resources available within Cisco
  UCM and Cisco ISR gateways
• Describe tools for reporting and maintenance including Unified
  Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System
  (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
• Describe additional considerations for deploying video endpoints
  in Cisco Unified CM
• Describe the integration of Cisco Unity® with Cisco Unified CM and
  the default call handler

Course Prerequisites:

This
course is intended to be an entry-level course. There are no specific
prerequisite Cisco courses; however, the following skills are required:

• Internet web browser usability knowledge and general computer
  usage
• Knowledge of Cisco Internetwork Operating System (Cisco IOS®)
  command line 

Course Outline:

• Exploring the Path to Collaboration
• Introducing Cisco Unified Communications Manager and Initial
  Parameters
• Exploring Endpoints and the Registration Process
• Exploring Codecs and Call Signaling
• Managing Users in Cisco Unified Communication Manager
• Describing a Basic Dial Plan
• Describing Class of Service
• Enabling Endpoints and Features
• Describing the Cisco ISR as a Voice Gateway
• Exploring Cisco Unified Communication Manager Media Resources
• Reporting and Maintenance
• Exploring Additional Requirements for Video Endpoints
• Describing Cisco Unity Connection

Labs Outline:

• Configure Default Cisco Unified CM System and Enterprise
  Parameters
• Configure the Cisco Unified CM Core System Settings
• Configure an Access Switch for an Endpoint
• Deploy an IP Phone Through Auto and Manual Registration
• Administer Endpoints in Cisco Unified Communications Manager
• Create a Local User Account and Configure LDAP
• Implement Users
• Create a Basic Dial Plan
• Explore Partitions and Call Search Spaces
• Describe Private Line Automatic Ringdown (PLAR)
• Deploy an On-Premise Cisco Jabber® Client for Windows
• Implement Common Endpoint Features
• Configure Common Endpoint Features
• Configure Voice over Internet Protocol (VoIP) Dial Peers
• Configure Integrated Service Digital Network (ISDN) Circuits and
  Plain Old Telephone Service (POTS) Dial Peers
• Control Access to Media Resources
• Use Reporting and Maintenance Tools
• Explore Endpoint Troubleshooting Tools
• Examine the Integration between Unity Connection and Cisco Unified
  CM
• Manage Unity Connection Users